Would you like to join our
Customer Support team? We have no doubt that the answer will be yes.
With offices in Spain, Portugal and Mexico,
Paraty Tech is a technology company that offers solutions to hotels to improve their direct sales. We work closely with our clients to increase their booking sales through their own website. Your success is our success!
YOUR MAIN CHALLENGES WILL BE: As part of the
Customer Support team, you will be responsible for:
- Attention and resolution of our clients' problems.
- Carrying out internal tasks related to the development of current and new projects.
- Management and advice on the direct channel of accounts associated with Customer Support.
- Analysis of the results obtained, detecting possible problems or avenues for improvement in your direct sales.
- Propose solutions and tools tailored to the needs of our clients.
WHAT WILL MAKE YOU SUCCEED?- One year of experience in the hotel sector.
- Experience in incident management.
- Knowledge of technological tools for revenue management and hotel management (PMS, Channel Manager, CRM, Booking Engine, ...).
- Communication skills, since you will work in direct contact with clients.
- Proactivity in resolving incidents and proposing solutions.
- Professional English (B2-C1). Paraty Tech is an international company and with many of our accounts you will have to communicate in English. Another language will be valued positively.
- Reside in the province of Malaga or be open to a change of residence, since the position is in person.
WHAT DO WE OFFER?- A GREAT TEAM: in capital letters. You will join a group of almost 200 people, with a dynamic and very pleasant work environment. You will never be alone, you will always have their support for whatever you need.
- SECURITY: immediate incorporation through an employment contract into a well-established company in the midst of international expansion and a leader in its segment.
- PROFESSIONAL DEVELOPMENT: As part of the company's growth process, new projects, new services or new markets emerge that require professionals to lead them and for that we always count on our internal human capital.
- CONTINUOUS TRAINING: Being surrounded by professionals from the most diverse fields, you will begin to learn from day one. In addition, the company will do everything in its power to ensure that you can continue to develop your skills while you perform your duties.
- DAILY HEALTHY BUFFET: You'll get free coffee so you don't miss your daily caffeine fix, plus enjoy a tasty, free daily healthy buffet.
- MODALITY: We understand the particular situations of each colleague, which is why we offer flexible hours for both entry and exit, as well as two days of teleworking per week.
- PARATYWORLD ALL-INCLUSIVE PROJECT: we offer a series of benefits to make you feel comfortable: weekly English classes, yoga and cross-training, as well as access to the gym, totally free. Also our company events: Paraty Activities, official parties...
