With offices in Spain, Portugal and Mexico,
Paraty Tech is a technology company that offers solutions to hotels to improve their direct sales. We work closely with our clients with the aim of increasing their reservation sales through their own website. Your success is our success!
Our team in
Cancun is growing and you can be part of it! Do you want to join our
Customer Support team? We have no doubt that the answer is going to be YES.
YOUR MAIN CHALLENGES WILL BE: As part of the Customer Support team, you will be the person responsible for:
- Attention and resolution of problems of our clients.
- Carrying out internal tasks related to the development of current and new projects.
- Management and advice of the direct channel of accounts associated with Customer Support.
- Analysis of the results obtained, detecting possible problems or ways to improve your direct sales.
- Propose solutions and tools adjusted to the needs of our clients.
WHAT WILL MAKE YOU SUCCEED?- One year of experience in the hotel sector.
- Experience in incident management.
- Knowledge of technological tools for revenue management and hotel management (PMS, Channel Manager, CRM, Reservation Engine, ...).
- Communication skills, since you will work in direct contact with clients.
- Proactivity in resolving incidents and proposing solutions.
- Professional English (B2-C1). Paraty Tech is an international company and with many of our accounts you will need to communicate in English. Another language will be positively valued.
WHAT WE OFFER?- A GREAT TEAM: like that, in capital letters. You will join a group of almost 200 people, with a dynamic and very pleasant work environment. You will never be alone, at all times you will have their support for whatever you need.
- SECURITY: immediate incorporation through employment contract to a very consolidated company in the process of international expansion and leader in its segment.
- PROFESSIONAL DEVELOPMENT: as part of the company's growth process, new projects, new services or new markets arise that require professionals to take charge of them and for that we always have our internal human capital.
- CONTINUING TRAINING: by being surrounded by professionals from the most diverse fields, you will begin to learn from day one. But also, the company will do everything on its part so that you can continue training in your skills while you perform your duties.
- FREE COFFEE AND TEA: so you don't miss your daily dose.
